If you’ve already registered in our course and are unable to access restricted pages, please first keep in mind that all registrations are valid for one year from the original date of enrollment. If your account has expired before you were able to finish the course, please contact us to discuss re-enrollment options.
Assuming your account hasn’t expired, if our website is not recognizing that you’re logged in and is limiting access to certain pages that you should be allowed to visit, it’s almost always due to how your browser is storing “cookies” and/or cached pages.
Before you do anything else, please try logging on from a completely different computer altogether. If one is not available, try logging in using a different browser. For example, if you’re using Internet Explorer, try Google Chrome. If you’re using Firefox, try using Internet Explorer, etc. Generally speaking, Google Chrome seems to be the most trouble-free browser for our site users and is the browser we’d most recommend.
If you’re able to log in successfully using a different computer (or browser), then that will confirm that the issue lies within the cache and “cookies” on the original computer’s browser. Clearing them should fix the problem. Although it’s very easy to do, the process does vary from browser to browser.
If you’re not sure how to do this, simply do a “Google” search for “clear cache and cookies for ______” (where the ‘blank’ is the browser you’re using). If you’re not sure which browser you’re using, you can click here to find out. After you’ve cleared the cache and “cookies”, please close out of your browser, re-open it, and try logging on again.
What happens with caching and use of “cookies” is that your computer thinks it’s trying to help you by saving previous versions of web pages, or even remembering login credentials, but sometimes the saved pages and/or credentials cause a conflict. Clearing the cache and any “cookies” will usually fix this problem.
When all else fails, just contact us and we’ll do what we can to determine the source of the problem.